Owl CRM

Deleting your data

Last updated 28 September 2026

An organisation that connected Facebook, Instagram or WhatsApp to Owl CRM can remove that connection, and the data it brought in, at any time, in any of these ways.

1. Disconnect inside Owl CRM

Sign in and go to Settings → Meta ads (or Settings → WhatsApp) and delete the connection. This immediately deletes:

  • the access token Meta issued;
  • the ad spend and campaign results read from Meta;
  • the list of Pages and lead forms, their settings, and the stored copies of lead form answers;
  • the Instagram Direct conversations of those Pages, with their messages and files;
  • for WhatsApp, the phone number's settings, conversations, messages, files and message templates.

Contacts already created from leads or messages are part of the organisation's CRM and stay there until the organisation deletes them, which it can do at any time from the contact list.

2. Remove the app in Facebook

In Facebook, open Settings & privacy → Settings → Business integrations, select Owl CRM and choose Remove. Meta then tells us, and we delete the access tokens and connection data listed above for the connections you made. Meta gives you a confirmation code, and you can check the status of the deletion at the address it links to.

3. Ask us

Contact us from an address linked to the account, saying which data you want deleted. We confirm and complete the request within 30 days.

If you are a lead or customer of one of our clients

Your details are kept by the organisation you gave them to, which decides how they are used. Ask that organisation to delete them; if you cannot reach it, contact us and we will pass your request on.

Deleted data also disappears from our backups within 14 days. More in the privacy policy.