Terms of service

Last updated 28 September 2026

These terms apply to the use of Owl CRM, a CRM service provided by Owl CRM. By creating an account or using the service, the subscribing organisation (the "client") and its users accept them.

1. The service

Owl CRM lets a client keep its contacts, deals, classes and tasks, collect leads from its website and from Meta (Facebook, Instagram and WhatsApp), send emails and WhatsApp messages, run automations and see reports. Features can be added, changed or retired over time; we give notice before removing anything a client relies on.

2. Accounts

• Users must give accurate details and keep their passwords private. The client is responsible for what its users do in its account.
• The client decides who in its team has access and with which role.

3. The client's data

• The data a client puts in, or brings in from connected services, belongs to the client. We process it only to provide the service, as described in the privacy policy, acting as the client's processor under the GDPR.
• The client can export its contacts at any time, and its data is deleted within 30 days after it leaves.

4. Acceptable use

The client must:

• have a lawful basis for every contact it keeps, and consent where the law requires it before sending marketing emails or WhatsApp messages;
• honour unsubscribes and objections, which the service records automatically;
• follow the terms and policies of the services it connects, including Meta's Platform Terms, Advertising Policies and WhatsApp Business Messaging Policy;
• not send spam, unlawful or misleading content, or use the service to harm others or to break into systems.

We may pause sending, or suspend an account, to stop abuse or protect the service and its deliverability, and will tell the client why.

5. Connected services

When the client connects Meta, a website or another service, data flows between that service and Owl CRM as the client configures it. Those services are provided by third parties under their own terms, and their availability, rules and prices (for example, Meta's charges for WhatsApp messages) are outside our control.

6. Price and payment

The price, billing period and any trial are those agreed when the client subscribes. Unless agreed otherwise, subscriptions renew automatically and can be cancelled before the next period.

7. Availability and support

We work to keep the service available and its data backed up, but cannot promise it will never be interrupted. Planned maintenance is done at quiet times where possible.

8. Liability

To the extent the law allows, our total liability for any claim is limited to the amounts the client paid in the twelve months before it, and we are not liable for indirect losses such as lost profits. Nothing here limits liability that cannot be limited by law.

9. Ending the service

The client can stop using the service at any time. We can end it with 30 days' notice, or immediately for serious breach of these terms. Either way, the client can export its data before it is deleted.

10. Law

These terms are governed by Portuguese law, and the courts of Portugal have jurisdiction, without prejudice to the rights of consumers under their own law.